Customer service is paramount to my business and their complete satisfaction needs to be earned.
I believe i achieve this initially by returning their calls promptly, give honest and good advice when they ask , provide transparent prices on the phone and then making appointments when its suits their busy lifestyle.
I provide honest and realsitic prices and will never leave a job undone.
On completion of a job I ask all of my customers to drop me a text the day after I complete a job at their home and without exception there has been 100% customer satisfaction.
I have never had to return to an unsatisfied customer !
Just some of the text comments that i have received :
" You did what you said you would do, at the price you said and on the day you said you'd do it, excellent service" Tammy, Enniskeane
"There are many others doing carpet cleaning but none as professional , courteous or good value as you Brian, Thanks so much" Maura, Kinsale
" Thank you so much for a great job and coming down to Skibbereen when all others said they wouldn't travel that far, I will be sending my firends your way" Teresa , Baltimore
" The suite of furniture came up like brand new and at the price of just €89 , it certainly was a bargain when you consider a competitor of yours quoted €150! " Mary, Schull
" I left you to the job and went off shopping. It was great to use somebody so friendly and someone I believed I could trust. You duly locked the door when complete and put the key through letterbox. Better still was the surprise when I looked at my carpet and suite. I still can't believe that you could get them back to "first day" condition. Thank you so much and I will recommend you to all my friends and family" Patricia, Shannonvale, Clonakilty
"The suite of furniture is absolutely as new, thank you so much" Anne, Bantry
"Fantastic results , couldn't believe that my dated carpets would come up that good" Teresa, Bandon
"Great friendly, reliable and excellentvalue service, I can without doubt recommend Brian and have done to all my friends and family! " Maura, Kilbrittain
" Brilliant service, turned up exactly when you said and the 3 piece suite is like new" Kathleen, Ballinhassig
"I would have no hesitation recommending Brian , the service was superb and results beyond my expectations" Hal, Kinsale
" I cant believe how well the carpet looks, thanks so much" Jacinta, Rosscarbery
"The dining chairs look better than new" Teresa, Timoleague
"I am absolutely delighted with the end result, cant believe how clean the suite and carpet is now" Susan, Leap
"The carpet was dry in under 2 hours, amazing result" Mary, Skibbereen
"The results are superb and you should see how much dirt was in the return reservoir"
"The best carpet cleaning service ever!"
" Brian provides an amazing service, he turns up promptly, does a superb job and always contacts a day later to ensure the job has worked out to your satisfaction, i would have no hesitation in recommending him"
" I am delighted with the results" Mary - Bandon, Co Cork
" I will be telling all my friends and family about your quality service"
"It turned out like new as you said it would and fantastic prices too"
"Turned up on time, extremely polite, friendly and a superb job for a reasonable cost. I am really impressed! " Teresa , Baltimore
"I never thought my suite would come up so clean , thanks so much" Claire , Bandon
These positive comments plus the level of referral business I receive ensure the future of my business.